Most orders ship within 3–5 business days. However, if your piece needs to be made from scratch, we’ll contact you right away with an updated shipping timeline.

Yes! Shipping is free on all orders over $40.

Currently, we ship within the United States. If you're outside the U.S. and interested in ordering, please contact us at preciousmetalzjewelry@gmail.com.

Absolutely. Most of our pieces can be made in any metal—including sterling silver, 14k gold-filled, or solid 14k gold—and we can incorporate specific gems, stones or elements upon request.

Customized or modified pieces typically take 1–3 weeks to complete. We’ll stay in touch and notify you if anything changes.

FREE! We work one-on-one with clients to design their perfect piece without charging a separate designer fee.

Yes. All our materials come from verified suppliers of ethically sourced gems, stones and metals.

Yes! All our metals are 100% nickel-free and safe for sensitive skin.

Yes. We guarantee our workmanship. If your piece needs repair and it's something that can be fixed, we’ll do - no problem. Simply email us at preciousmetalzjewelry@gmail.com.

Contact us immediately at preciousmetalzjewelry@gmail.com. We’ll either send a replacement or provide
packaging for you to return the piece for repair, free of charge.

Your satisfaction is important to us. If you're not 100% happy, you may return your piece within 30 days of your order date for a full refund or exchange.

Custom designs that involve personalization go through a thorough and collaborative design process. You will be presented with a final design for
approval before production begins.

Once your custom piece is completed, Precious Metalz Jewelry is committed to making sure you’re happy with the result and will do everything reasonably possible to make it right. However, due to the personalized nature of these pieces, refunds are not available.

If you remain unsatisfied after all efforts,
store credit in the original purchase amount will be issued. This credit can be used toward one or more items of your choice.

Although all of our metals are nickel-free and chosen for their skin-friendly properties, if you experience an allergic reaction, you will receive a 100% refund including shipping costs—no questions asked.

A signature feature of Precious Metalz Jewelry is the addition of a 1” extender
chain, finished with a 3mm or 4mm stone, gem, or crystal for that perfect finishing touch. We also incorporate a matching 3mm or 4mm stone, gem, or crystal on the right side of every design - an exclusive PMJ detail that sets our pieces apart.

Yes! Every order comes packaged in a ready-to-gift box. Let us know during checkout if you’d like us to include a note for the recipient.

Absolutely! Whether it’s earrings to match a necklace or a custom ring based on a previous piece, we’re happy to collaborate and build something uniquely yours.

All jewelry is handcrafted in-house by Carol right here in our local workshop in Boyce, Virginia.

We recommend removing jewelry before swimming, showering, using bleach or applying lotions/perfume. Store your pieces in a dark, dry place and use a soft polishing cloth to polish gently when needed.

We use and recommend Jewel Brite for cleaning dirty or tarnished jewelry and general day to day cleaning.

Yes! Earn points for every dollar you spend, for following us on social media, and for referring friends. Points can be redeemed for discounts and rewards.

Yes! Just click the small heart icon in the lower-left corner of any page to create your account and start adding your favorite pieces to your Wish List. You can easily share your list via email with your spouse, family, or friend - perfect for birthdays, holidays, or just-because gifts!

Encourage them to sign up for the Precious Inner Circle and they’ll receive 10% off their first online order.